Delivery policy

Domestic shipping within Botswana is free on orders over P700 and takes 2-5 business days (during sales & product launches, it can take up to 10 business days). For orders under P700, shipping is dependent on area with Gaborone at P50.

• (except for during sales or product launches, please expect up to 10 business days) 
• Surcharge: In rare instances, for high-risk/ outlaying areas, the couriers might add a surcharge- this surcharge will be communicated with the customer and surcharge will have to be covered by the customer
• Courier is unable to reach the customer for delivery: in instances, where the courier and Skincare Alert are trying to get a hold of the customer to arrange delivery, but the customer does not respond on time, the order is returned to our warehouse, the cost of-re-issuing the parcel is on the customer's account. 

By purchasing from our website, you are agreeing to our above Terms & Conditions.